Frequently Asked Questions

How do I clean my hard liner or reusable liner?

Empty the contents and wash with warm soapy water (disinfectant can be used). We would recommend leaving the liner to air dry.

(Please note: Rubber reusable liners are only compatible with the Potette Plus and the plastic hardliners are only compatible with the Potette Max)

How do I clean my hard liner or reusable liner?

Empty the contents and wash with warm soapy water (disinfectant can be used). We would recommend leaving the liner to air dry.

(Please note: Rubber reusable liners are only compatible with the Potette Plus and the plastic hard liners are only compatible with the Potette Max)

How do I clean the Potette?

Remove any liners from your Potette. The easy wipe surface can be kept clean with warm soapy water, household cleaner, or antibacterial wipes. The legs can be detached for hassle-free sanitation. We would recommend letting your Potette air dry before adding liners.

What is the difference between the Potette Max and the Potette Plus?

The main difference between the two is that the Potette Max had a wee guard specially designed for boys however both the Potette Max and Potette Plus can be used by either gender.

Every Potette Max 3-in-1 Includes:

  • 1 Portable Potty & Toilet-trainer seat (with wee guard)
  • 1 Nylon Travel Carry Bag
  • 1 Reusable Hard Liner (Only compatible with this Potette)
  • 3 Potette Disposable Liners

Every Potette Plus 2-in-1 Includes:

  • 1 Portable Potty & Toilet-Trainer Seat
  • 1 Travel Carry Bag
  • 3 Potette Disposable Liners

Rubber reusable liners can be purchased separately for Potette Plus here.

Can I use Potette at home?

You can definitely make the most of your Potette out & about as well as inside your home. You can do this by folding the legs outwards until flat and the Potette can be used as a training seat by simply placing it on top of the toilet.

How can I used my Potette out & about?

Using your Potette out & about makes potty training that little bit easier. Simply unfold the legs until upright, the Potette can be used wherever you go as a portable potty. Place either a reusable or biodegradable liner in and it is ready to use!

What is the right age to start potty training?

Although the average age to commence potty training is 27 months, it is important not to become too fixated with age, and instead look for signs that your child is physically, socially and emotionally ready. Some children begin the process earlier, and others later. It is about working within your child’s individual developmental timeframe.

Some signs which suggest that they may be ready to commence the potty training process, include:-

-Waking up dry after a nap and going at least 2 hours without wetting (this gives us an indicator that their bladder is developing)

-Using potty training language and starts showing an interest in their potty and / or others using the toilet (suggests they are showing an interest)

-Hiding when they use their nappy (suggests they are aware of the signs they need to go and are able to act on this)

-Tell you when they have gone (they recognise the feeling of a wet nappy, show a desire not to remain wet and have the communication skills to inform you of such)

This is just a guide – individual children may not demonstrate all of these behaviours.

It is important that your child is not showing any signs of UTI or constipation before starting the process. It is usually advantageous to wait until a time when there is not too much going on – big life events such as a new baby or moving house or usually not a great time to commence the process.

– Susan Wallace / Settled Petals Expert

Should I use pull ups during the day?

For the majority of children, using pull ups after starting potty training is usually not advantageous. They are so absorbent they make it difficult for a child to know when they have wet. It can also offer little incentive to use the potty or toilet as the pull up is right there.

However they can be very useful at night. Night training is developmental. A child’s bladder needs to be big enough to contain urine all night, and a hormone is produced to reduce urine production during this time. It is not unusual for night dryness to take up to a year after day training. Pull ups can be a helpful addition during this time, as they help contain urine during the night hours, but also allow the benefit of the child being able to pull them down should they wake up in the night or morning and recognise they need to urinate.

-Susan Wallace / Settled Petals Expert

My child potty trained really well initially, but is now having lots of accidents - what should I do?

In this instance it can be advantageous to try to work out the reason for the accidents. Some things to consider:-

-Constipation: It may seem strange, but a common cause of urinary accidents is constipation. This is because the contents of the bowel become heavy and can press on the bladder causing frequent accidents. If you believe this may be the case, liaise with your GP, whilst promoting exercise, water intake and a high fibre diet

-UTI: Urinary tract infections can cause more frequent accidents. If you suspect this may be the reason, contact your GP for advice

-Changes in the environment: Sometimes changes in the environment such as a new baby, room change at nursery or moving house can be overwhelming for little ones. Sometimes they may believe they are not obtaining their usual attention and may urinate as an easy way to obtain this. In this instance, offer 1:1 bonding time outside of potty training. Clean up the accidents without making too much fuss

-Lost motivation: Often children are offered high praise and frequent reminders at the beginning of the potty process. Sometimes these can reduce once a child appears to have mastered the process. It is not unusual for children to loose focus, and may need a little reminder about the process

-They are unwell: Sometimes illness can impact potty training. In this instance speak with your GP and start again when they are feeling better.

This list is not exhaustive, and there may be other reasons to explain an apparent regression.

– Susan Wallace / Settled Petals Expert

My child is due to start nursery, but they say that he can't start until he is potty trained. He does not seem to be ready, what can I do ?

Ask to speak with the manager of the nursery, and explain that you do not believe your child is ready, and that you would appreciate their support with this. Legally a nursery cannot deny your child space if they are not developmentally ready to commence the potty training process.

Most nurseries are very accommodating and will work in partnership with you on this. Nurseries cannot be expected to potty train all the children in their care, and so often stipulate that a child must be potty trained before commencing. However, for children who are genuinely not ready, they are usually very good at working in partnership with parents and understand that there is a strong developmental element to potty training

– Susan Wallace / Settled Petals Expert

My child will use the potty at home, but not at nursery, what should I do? (Sometime this is the other way round)

This is a common issue, with some children training in either the nursery or home environment earlier than the other. The key is to work together with your childcare provider. Here are some points to discuss with them:-

-Are you waiting for your child to show cues that they need to go or offering regular potty trips?

-Are you both using the same potty language? If at home you ask your child if they want to ‘wee’ and then their child care provider asks if they want to ‘pee pee’ the child may genuinely be confused as to what is being asked of them

-Is the approach consistent in both areas? For example, are they being praised in one area and not in the other? Is the potty being offered at similar times?

-Does the child prefer to use the potty alone or in company? Some children like to watch other children role model what is expected of them and are more likely to go in this environment. Other children may feel uncomfortable in this situation and prefer a quiet atmosphere in which to go

-Are the potty’s the same? It can be a good idea to have the same potty in both environments to allow consistency in both areas.

Talk with your childcare provider. Work out what techniques seem to work in one area and try to implement them in the other. Children love consistency and partnership working can be key.

– Susan Wallace / Settled Petals Expert

How do I manage Potty Training when away from home?

It can be advantageous to stay close to home for the first few days of potty training. Then, inevitably the time comes when it is time to leave the house. Here are some tips which can help:-


-Bring several changes of clothes to prepare for accidents

– Keep a wet bag in the car, to store wet clothes if needed

-Packing some wipes can be useful for cleaning accidents too

– Do not forget to pack some clean clothes for yourself too – sometimes accidents can be messy

-Use a car seat protector on your buggy (it simply pops in the wash, rather than trying to clean an expensive buggy)

-Carry post-it notes to place over automatic flush sensors in public toilets (otherwise they can flush when your child is using the toilet, which can frighten some children)

-If you are using rewards, do not forget to pack those too

-Bring your Potette – invaluable for when your child needs to go and can adapt from a child’s toilet seat to a potty as required. The handy bags allow you to dispose of the contents easily

-Susan Wallace / Potty Training expert settled pettels

I think my child may be constipated - What should I do?

Constipation and potty training are not a good mix. Here are some things which can help:-


-If your child has not started potty training yet, wait until constipation has resolved. They will find the process so much more difficult if they are constipated during the process

-Inform your GP or health care, provider

-If your child is experiencing chronic constipation and is holding poo, you may need to take a break from potty training until it has resolved

-Ensure your child has a diet high in fiber, liquids, and avails of exercise to prevent constipation

-Providing bubbles or other items which your child can blow (balloon, party blowers, recorder, etc) can help aid release

– Susan Wallace / Potty Training expert Settled Petals

Should I restrict liquids during potty training?

Many parents believe that restricting liquids during potty training, will aid with training – as will promote less accidents. This is a myth.

Water and a small amount of fruit juice can be advantageous during potty training because:-

-It prevents UTI’s (which can hinder the potty process)  

-It prevents constipation (which can also hinder the potty process)

-Constipation can cause more frequent accidents as the heavy bowel presses on the bladder

-The aim of potty training is not to dehydrate a child, but rather provide them with the opportunity to experience a full bladder and direct this into a potty or toilet

-Some fruit juice (natural) can supply fiber and loosen stools, making it easier to go


When potty training, avoid fizzy drinks, drinks that have processed sugar added, and caffeinated drinks.

-Susan Wallace / Potty Training expert Settled Petals

My child is day trained, but not yet night trained. What can I do to support them?

Night training is developmental. In order to be night trained 2 things need to occur:-

-The bladder needs to be big enough to store urine through the night

-A hormone needs to be produced in significant quantities to reduce urine production through the night

Both usually come in time. Some children learn to stay dry in the day and night and at the same time. For other children, there may be a year between the 2.

Wearing a nappy until a child is dry for a consecutive week, and then switching to a waterproof sheet, works well for the majority of children. Lifting a child in their sleep to go to the toilet, usually does not speed up this process.

-Susan Wallace / Potty Training expert Settled Petals

My child has recently been fully potty trained and wears pants to bed. I am nervous they will have an accident - what should I do?

Even after potty training, accidents can be common. When a child no longer requires a nappy at bedtime, it can be advantageous to dress the bed as follows:-

Waterproof sheet – Regular sheet – Waterproof sheet – Regular sheet

Then if your child has an accident, simply remove the top 2 sheets and you have a readymade bed. So much handier than looking for clean sheets in the middle of the night. 

-Susan Wallace / Potty Training expert Settled Petals

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